Refund policy

At Kindoval, we want you to be satisfied with your footwear purchase. This policy explains how returns, exchanges, cancellations and refunds are handled for orders delivered within the United Kingdom.

14-Day Return Period

You may request a return within 14 days of receiving your order.

After notifying us that you wish to return an item, you will have a further 14 days to send it back using the return instructions provided by our support team.

This policy covers both defective and non-defective products, including eligible change-of-mind returns.

Return Eligibility

Shoes may be returned if:

They have only been tried on indoors.
They have not been worn outdoors.
They are clean, undamaged and free from dirt, stains, scuffs, odours or excessive creasing.
The soles do not show signs of outdoor wear.
Both shoes from the original pair are returned.
Original tags, accessories and packaging are included where applicable.
The shoes have not been washed, repaired, altered or modified.
A valid order number or proof of purchase is provided.

Returns may be requested for reasons including:

Incorrect size or unsuitable fit.
Incorrect colour or style received.
Wrong product or shoe pair received.
Product does not match the website description or selected variation.
Manufacturing defect.
Damage during delivery.
Loose or defective stitching.
Sole separation or unusual sole damage.
Damaged eyelets, fastening components or laces.
Missing accessories or packaging components.
Change of mind, provided the shoes meet the return conditions.

Shoes that have been worn outdoors, soiled, damaged after delivery, washed, altered or returned with visible sole wear may not qualify for a change-of-mind return. This does not affect your statutory rights where a product is faulty, damaged or not as described.

Damaged, Faulty or Incorrect Products

Please inspect your shoes as soon as they arrive.

If your order is damaged, defective, incomplete or incorrect, contact us at support@kindoval.com

Your order number.
A description of the issue.
Clear photographs showing the product and problem.

Once the issue has been reviewed, we will provide return instructions and arrange an appropriate refund or replacement. Return shipping for damaged, defective or incorrect products is free.

Size, Fit and Colour Returns

If the shoes do not fit as expected, you selected the wrong size, or you change your mind about the colour or style, you may return them within the 14-day return period.

Shoes must only have been tried on indoors and must meet all return-condition requirements. We recommend trying shoes on a clean, soft surface to prevent marks on the soles.

Return Shipping and Fees

Return Shipping: Free
Return Method: By mail
Return Label: A prepaid return label will be provided by email
Restocking Fee: £0.00
Return-Processing Fee: £0.00

How to Start a Return

To request a return, email support@kindoval.com within 14 days of receiving your order.

Include your order number, the item being returned and the reason for the return. Photographs may be requested for damaged, defective or incorrect products.

Once your request is approved, we will email you a prepaid return label and instructions explaining where and how to send the parcel.

Please do not send a return without contacting us first, as an unauthorised return may take longer to identify and process.

Return Address:
Office 1067, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom

Exchanges

The quickest way to receive a different size, colour or style is to return the original item and place a separate order for the replacement.

If you received an incorrect, damaged or defective product, contact us before placing another order so we can provide the appropriate resolution.

Order Cancellations

Orders may be cancelled for a full refund before they have been dispatched.

Contact us as soon as possible if you wish to cancel. If the order has already been dispatched, you may request a return after receiving it by following the process described in this policy.

Refund Processing

We will inspect your return after it arrives and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days. Your bank or card provider may require additional time to display the funds in your account.

If more than 10 business days have passed since we confirmed your refund approval, please contact us at support@kindoval.com.