Refund policy

At Kindoval, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, cancellations and refunds are handled for eligible orders delivered within the United Kingdom and the United States.

30-Day Return Period

You may request a return or exchange within 30 calendar days of receiving your order.

To qualify, you must contact us and hand the parcel to the designated return carrier within the 30-day period.

Return or exchange requests submitted after 30 days may not be accepted.

Return Conditions

Customers may try on shoes indoors to check the size, fit and appearance.

For a return or exchange, the shoes must:

  • Not have been worn outdoors.
  • Be clean and free from dirt, stains, odours, damage or excessive creasing.
  • Have no visible wear on the soles.
  • Include both shoes from the original pair.
  • Include the original tags, accessories and packaging where available.
  • Not have been washed, repaired, altered or modified.
  • Be returned with a valid order number or proof of purchase.

Shoes showing outdoor wear, damage or signs of extended use may not qualify for a return or exchange.

How to Start a Return

Email support@kindoval.com within 30 calendar days of receiving your order.

Please include:

  • Your order number.
  • The product you wish to return.
  • The reason for the return.
  • Photographs if the product is damaged, faulty, incomplete or incorrect.

We will email you a prepaid downloadable return label and return instructions.

Download and print the label, attach it securely to the parcel and follow the supplied mailing instructions. If a printer-free option is available, we will provide the relevant instructions.

Returns must be sent to the address shown on the prepaid return label. Please do not send a return without contacting us first.

Return Method and Fees

  • Return method: By mail
  • Return shipping: Free
  • Return label: Prepaid downloadable label provided by email
  • Restocking fee: None
  • Return-processing fee: None

If you arrange your own return shipping without our prior agreement, the postage cost may not be reimbursed.

Exchanges

We accept exchanges for a different size or colour of the same product, subject to availability.

To request an exchange, email support@kindoval.com within 30 calendar days of receiving your order and provide:

  • Your order number.
  • The product being returned.
  • The replacement size or colour requested.

We will provide a prepaid return label. Once the returned product has been received and inspected, we will dispatch the approved replacement.

If the requested size or colour is unavailable, you may select another available option or receive a refund.

If you want a completely different product or style, return the original product for a refund and place a separate order for the new product.

Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty, incomplete or incorrect, email support@kindoval.com with:

  • Your order number.
  • A description of the problem.
  • Clear photographs showing the product and issue.

We will review the request and arrange an appropriate replacement, exchange or refund. Return shipping is free.

Order Cancellations

You may request cancellation before your order has been dispatched.

Email support@kindoval.com as soon as possible. If the order has not been dispatched, it will be cancelled and refunded to the original payment method.

If the order has already been dispatched, you may request a return after receiving it.

Refunds

We will inspect the returned product after it arrives and notify you when the return has been processed.

Eligible refunds will be issued to the original payment method in the currency used for the original transaction within 7 days of receiving and processing the returned product.

For an eligible full-order return, the refund will include the product price and any standard delivery charge paid for the order. Additional charges for premium or expedited delivery are not refundable.

After a refund has been issued, your bank or payment provider may require additional time to display the funds in your account.

If more than 10 business days have passed since we confirmed that your refund was issued, email support@kindoval.com.

Contact Information

If you have any questions about our website, products, orders or policies, please contact our customer support team using the details below.

Brand Name: Kindoval

Email: support@kindoval.com

Phone: +44 7988 594208

Business Hours: 9:00 AM–5:00 PM, Monday–Friday (GMT/BST)

Business Address: Office 1067, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom