Shipping policy

At Kindoval, we aim to provide clear and reliable delivery information for customers throughout the United Kingdom. This policy explains our shipping coverage, processing times, delivery estimates and order-tracking process.

Shipping Coverage and Cost

We currently deliver orders within the United Kingdom.

Standard Shipping: Free
Currency: Pounds Sterling (GBP / £)
Minimum Order: None

Processing and Delivery Times

Order Cut-Off Time: 5:00 PM (GMT/BST)
Processing Time: 1–3 business days
Transit Time: 8–10 business days
Total Estimated Delivery Time: 9–13 business days

Orders placed after 5:00 PM, during weekends or on UK bank holidays will begin processing on the next business day.

Business days are Monday to Friday and exclude Saturdays, Sundays and UK bank holidays. Processing includes payment verification, order preparation, quality checks, packaging and transfer to the delivery carrier.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking link.

You can also monitor your shipment through our [Track Your Order](/apps/track123) page. Please allow up to 24–48 hours after dispatch for the carrier’s tracking information to update.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an address error, contact us immediately at support@kindoval.com. We will try to update the address if the order has not been dispatched. Address changes cannot be guaranteed after processing or dispatch has started.

Kindoval cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

Order Cancellations

To request a cancellation, contact us as soon as possible.

If your order has not entered processing or been dispatched, we may cancel it and issue a full refund to the original payment method. Once an order has been dispatched, it must be handled according to our [Return & Refund Policy](/policies/refund-policy).

Delayed or Missing Deliveries

Delivery delays may occasionally occur because of severe weather, UK bank holidays, carrier disruptions, peak delivery periods or circumstances outside our reasonable control.

If your order has not arrived within 13 business days, or its tracking information has stopped updating, please contact us. We will investigate the shipment with the carrier and provide an appropriate resolution.

If tracking shows that your order was delivered but you cannot locate it, please check around the delivery location and ask household members or neighbours before contacting our support team.