Terms of service
Last updated: 20 October 2026
OVERVIEW
Welcome to Kindoval. The terms “we”, “us” and “our” refer to Kindoval.
Kindoval operates this store and website, including the related information, content, features, tools, products and services provided to customers. Our store is powered by Shopify, which enables us to provide these services.
These Terms of Service, together with the policies referenced within them, explain the rights and responsibilities that apply when you access or use our website, create an account or place an order.
Please read these Terms carefully. They contain important information about your use of our website, purchases and responsibilities.
By accessing or using our website and services, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use our website or services.
SECTION 1 — ACCESS AND ACCOUNTS
You must be at least 18 years old to place an order. If you are under 18, you may use our website only with the involvement and permission of a parent or legal guardian.
When using our website or placing an order, you may be required to provide information such as your name, email address, billing information, payment information and delivery address.
You are responsible for ensuring that the information you provide is accurate, current and complete.
If you create an account, you are responsible for maintaining the confidentiality and security of your login information and for activity carried out through your account.
You may not sell, transfer, assign or license your customer account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately, including their design, materials, sizes, colours, images, prices and availability.
Product colours and appearance may vary slightly depending on your device, screen settings and lighting conditions.
Product descriptions, options and availability may be updated when reasonably necessary. We may discontinue a product or limit available quantities.
Any material product information and available variations will be displayed on the relevant product page.
Nothing in these Terms limits any product rights that cannot legally be excluded.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase the selected products.
An automated order-confirmation email confirms that we have received your order. It does not necessarily confirm that the order has been accepted.
Your order is accepted when we send confirmation that it has been accepted or dispatched. Payment must be successfully authorised before an order can be processed.
We may decline or cancel an order where:
- A product is unavailable.
- Payment cannot be authorised or verified.
- The price or product information contains an obvious error.
- We reasonably suspect fraudulent or unauthorised activity.
- We are unable to deliver to the address provided.
- The order breaches these Terms.
If an order cannot be accepted, we will attempt to notify you using the contact information provided during checkout.
Please review your order carefully before submitting it. Cancellation requests may not be possible after an order has entered processing or has been dispatched.
Purchases may be returned or exchanged only in accordance with our Return and Refund Policy.
Products purchased through our website are intended for personal or household use and not for unauthorised commercial resale.
SECTION 4 — PRICES AND BILLING
Prices are displayed and processed in the currency applicable to the customer’s selected market:
- United Kingdom orders are displayed and processed in Pounds Sterling (GBP / £).
- United States orders are displayed and processed in United States Dollars (USD / $).
The price charged will be the price displayed for your selected market when you submit your order, subject to any valid discount or promotion.
The complete order total, including any applicable taxes and delivery charges, will be displayed before you submit your order. We do not add undisclosed payment-processing or handling fees.
Prices, discounts and promotions may change without notice, but changes will not affect an order that has already been accepted.
Promotions may be subject to additional terms. If promotional terms conflict with these Terms in relation to that promotion, the promotional terms will apply.
You must provide accurate and complete purchase, payment and account information.
By submitting payment information, you confirm that you are authorised to use the selected payment method and authorise Kindoval and its payment providers to charge the total amount displayed at checkout.
Payment processing is also subject to our Payment Policy.
SECTION 5 — SHIPPING AND DELIVERY
Processing times, delivery estimates, shipping costs and tracking information are explained in our Shipping Policy.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, transport disruption or other circumstances outside our reasonable control.
Customers must provide an accurate and complete delivery address during checkout.
Responsibility for the products passes to you when the order is delivered into your physical possession or received by a person nominated by you.
If an order is delayed, lost or damaged during delivery, please contact support@kindoval.com so that we can investigate the issue.
SECTION 6 — INTELLECTUAL PROPERTY
Our website and services, including the Kindoval name, logos, text, graphics, product images, videos, audio, design and website arrangement, are owned by or licensed to Kindoval and are protected by applicable intellectual-property rights.
These Terms permit you to use the website for personal, non-commercial shopping purposes.
You must not copy, reproduce, modify, distribute, republish, display, transmit, sell or commercially exploit website content without our prior written permission.
Nothing in these Terms grants you ownership of or a licence to use intellectual property belonging to Kindoval, Shopify or another rights holder, except where expressly stated.
Shopify’s names, logos and services remain the intellectual property of Shopify or its licensors. Other names and trademarks displayed on the website belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to tools or features operated by third-party providers.
We do not control independent third-party tools and are not responsible for their operation, availability or separate terms.
Your use of an optional third-party tool is subject to the relevant provider’s terms and privacy practices. You should review those terms before using the tool.
We may introduce new website features, tools or resources. Unless otherwise stated, those features will form part of our services and will be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to websites, services or content operated by independent third parties.
We do not control or guarantee the accuracy, availability, security or content of independent third-party websites.
If you access a third-party website or purchase a product or service directly from a third party, that activity will be subject to the third party’s terms and policies.
Questions or complaints concerning an independent third-party product or service should be directed to the relevant third party.
This does not affect our responsibility for products purchased directly from Kindoval.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Kindoval is powered by Shopify, which provides the ecommerce technology used to operate our website and checkout.
Purchases made from our store are transactions directly between the customer and Kindoval. Shopify provides the platform but is not the seller of products purchased from Kindoval.
Shopify is not responsible for fulfilling Kindoval orders, providing Kindoval customer support or resolving product-related enquiries.
Nothing in this section limits any responsibility that cannot legally be excluded.
SECTION 10 — PRIVACY POLICY
Personal information collected through our website is handled according to our Privacy Policy.
Because our website is hosted by Shopify, Shopify processes certain information to provide ecommerce, checkout, payment, security and related services.
Information submitted through our website may be transmitted to Shopify and authorised service providers, including providers located in other countries.
You can learn more through the Shopify Consumer Privacy Policy.
SECTION 11 — FEEDBACK
If you submit reviews, suggestions, feedback, photographs or other content, you confirm that you own the content or have permission to provide it.
You grant Kindoval permission to use, reproduce, display, publish and adapt that content for purposes connected with operating, improving or promoting our services.
Where required, we will identify promotional or incentivised reviews appropriately.
Feedback must not:
- Infringe another person’s intellectual-property or privacy rights.
- Contain unlawful, abusive, defamatory or misleading material.
- Contain viruses, malware or other harmful code.
- Misrepresent your identity or the origin of the content.
We may moderate or remove feedback that breaches these Terms.
You remain responsible for the accuracy and legality of content that you submit.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Information on our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times or availability.
We may correct an obvious error or update inaccurate information when it is discovered.
If an error materially affects an order you have placed, we will contact you and provide an appropriate resolution before proceeding where reasonably possible.
SECTION 13 — PROHIBITED USES
You may use our website and services only for lawful purposes.
You must not use the website:
- For an unlawful, fraudulent or malicious purpose.
- To infringe intellectual-property, privacy or other rights.
- To harass, abuse, threaten, defame or harm another person.
- To transmit false, fraudulent or misleading information.
- To impersonate another person or organisation.
- To distribute spam, phishing messages or unauthorised promotions.
- To upload viruses, malware or harmful code.
- To collect personal information about others without permission.
- To interfere with or bypass website security.
- To copy, scrape, resell or commercially exploit the website without permission.
- To place fraudulent orders or misuse discounts or promotions.
We may restrict or suspend access where reasonably necessary to protect our customers, website, services or systems.
SECTION 14 — TERMINATION
You may stop using our website and services at any time.
We may suspend or terminate access where we reasonably believe that a user has breached these Terms, used the website fraudulently or unlawfully, interfered with website security or created a risk to customers or our services.
Termination will not affect rights or obligations that arose before termination.
Sections that are intended to continue after termination, including intellectual property, feedback, liability, severability, governing law and privacy provisions, will remain effective.
SECTION 15 — SERVICE AVAILABILITY AND WARRANTIES
We aim to keep our website accurate, secure and available, but we cannot guarantee that it will always operate without interruptions, delays or technical errors.
We may temporarily restrict access for maintenance, security updates or circumstances outside our reasonable control.
Nothing in these Terms excludes any warranty, product standard or customer right that cannot legally be excluded.
SECTION 16 — LIMITATION OF LIABILITY
We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the agreement was formed or for business losses arising where products were purchased primarily for commercial or resale purposes.
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Defective products where liability cannot be excluded.
- Any other liability that cannot legally be excluded or limited.
SECTION 17 — RESPONSIBILITY FOR MISUSE
You are responsible for losses reasonably caused by your deliberate, fraudulent or unlawful misuse of the website or your material breach of these Terms.
This section does not make you responsible for losses caused by Kindoval, Shopify or an independent service provider.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to be valid and enforceable.
SECTION 19 — WAIVER AND ENTIRE AGREEMENT
If we do not immediately exercise or enforce a right under these Terms, that does not mean that the right has been waived.
These Terms and the policies referenced within them constitute the agreement governing your use of our website and services.
SECTION 20 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent.
We may transfer our rights and obligations where reasonably necessary as part of a business transfer, restructuring or service arrangement.
Any transfer by us will not reduce the rights available to you under these Terms.
SECTION 21 — GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you live outside England and Wales, you may also have mandatory rights under the laws of the country or state where you live. Nothing in these Terms removes those mandatory rights or prevents you from bringing a claim in a court available to you under applicable law.
SECTION 22 — HEADINGS
The headings used in these Terms are included for convenience only and do not limit or affect the meaning of the provisions.
SECTION 23 — CHANGES TO THESE TERMS
You can review the current version of these Terms on this page.
We may update these Terms to reflect changes to our website, services or business practices.
The updated version will be published with a revised “Last updated” date. Material changes will be communicated where reasonably required.
The Terms applying to a purchase will be the version available when the relevant order was placed.
SECTION 24 — CONTACT INFORMATION
If you have any questions about our website, products, orders or policies, please contact our customer support team using the details below.
Brand Name: Kindoval
Email: support@kindoval.com
Phone: +44 7988 594208
Business Hours: 9:00 AM–5:00 PM, Monday–Friday (GMT/BST)
Business Address: Office 1067, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom